Claro Colombia Selects TCS and VIAVI Partnership to Improve Customer Service Using AI-Based Technology



CHANDLER, Ariz., Feb. 7, 2024 /PRNewswire/ — Tata Consultancy Services (TCS) and VIAVI Solutions (NASDAQ:VIAV) today announced that Claro Colombia has selected AI-based solutions from a strategic partnership of the two companies to expand and transform Claro’s Service Operations Center (SOC). This four-year project supports Claro’s customer-centric strategy by redesigning the SOC around real-time network monitoring of fixed and mobile services supported by its networks to ensure availability, performance and capacity. Based on VIAVI NITRO® AIOps and TCS’s 4.0 business model, the solution enables early detection and prevention of service issues for the telecommunication company’s customers. NITRO AIOps will be demonstrated in multiple use cases at Mobile World Congress in Barcelona, February 26-29, Hall 5, Stand 5A18.

“We are very pleased to partner with VIAVI and TCS to develop our SOC that allows us to count on monitoring, managing and improving the delivery of services and ensure their quality,” said Nestor Bergero, chief technology officer of Claro Colombia. “Our multidisciplinary team of 800 specialists, engineers and technicians will leverage this AI-based solution to process vast sources of information and carry out predictive, preventive and corrective actions to improve the user experience.”

The solution will model the complete route of Claro’s extensive services from its SOC …

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